Creating Issues
From Eventum
There are four ways to create issues.
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Create Issue from Anonymous Reporting Link
Has to be enabled from the administrator menu. Projects that have the allow anonymous reporting set show up as create issue hyperlinks on the main page
Automatically Create Issue using Email Integration
Enable email integration and set the download_mail function as a cron job or windows schedule. Eventum is able to see relations between issues and email based upon a reference to the issue number spelled like [#1234] in the title of an e-mail.
Create an Issue Manually
As easy as dialing 911. Log in to Eventum. Select the required project. Press Create Issue from the menu on the top of the page.
Create an Issue using Email Integration by Associating Email
Enable email integration and set the download_mail function as a cron job or windows schedule. Email that is not directly recognized by Eventum piles up in a mail queue per project (accessible from the menu on the top of every page). From this mail queue you can manually assign e-mail to issues or let Eventum generate a new issue from the e-mail
