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From Eventum

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

Eventum is used by the MySQL AB Technical Support (http://dev.mysql.com/support/index.html) team, and has allowed us to dramatically improve our response times. The source code is available through the GPL license.

Table of contents

1 Account Creation disabled 2 Downloading Eventum 3 Documentation 4 Asking Questions

Account Creation disabled

Due to spam attacks, account creation has been disabled until we can upgrade Mediawiki. If you would like to contribute, please email bryan [at] mysql (.) com and I will create you an account. Please include the username you would like to use. An account is only needed if you want to contribute to the wiki. All other features are available without an account. Sorry for the hassle.

Downloading Eventum

Eventum 2.1.1 is now available! Please download it here (http://dev.mysql.com/get/Downloads/eventum/eventum-2.1.1.tar.gz/from/pick#mirrors). You can also read the Release Announcement and Changelog.

Browse the Eventum source (http://svn.mysql.com/fisheye/browse/eventum-gpl)

Anonymous SVN access is available using the url svn://eventum.mysql.org/eventum-gpl/

Documentation

• Installation
  • Before you start, check the Prerequisites
    • System Requirements
      • Checking PHP Requirements
        • Via the Command Line
        • Via the Web
  • Download (http://dev.mysql.com/downloads/other/eventum/)
  • Doing a fresh install
    • Installation Process
    • Scheduled Tasks
      • Mail Queue Process (misc/process_mail_queue.php)
      • Email Download (misc/download_emails.php)
      • Reminder System (misc/check_reminders.php)
      • Heartbeat Monitor (misc/monitor.php)
    • Other Features Requiring System Setup
      • Email Routing Script (misc/route_emails.php)
      • Note Routing Script (misc/route_notes.php)
      • IRC Notification Bot (misc/irc/bot.php)
      • Command Line Interface (misc/cli/eventum)
  • Upgrading
  • Installation Notes
    • Linux based systems
      • Slackware 12.0
      • Ubuntu 5.10
      • Fedora_Core 4
      • Debian Linux
      • gettext and Translation
    • PLD Linux
    • FreeBSD
    • Windows
      • Allowing file uploads
      • Setting up Windows Task Scheduler (for sending email queue or downloading new emails)
      • Solving 'CGI Timeout'
      • Solving 'pages do not refresh'
    • NetWare
    • Shared Hosting
• FAQ
  • Troubleshooting
  • Setup
  • General Usage
• Usage
  • How issues are handled in Eventum
  • Creating Issues
  • Working with Issues
  • Listing Issues
  • Editing Preferences
• Features
  • Projects
  • Users
    • Import Users
  • Email integration
  • Administration
    • General Setup
      • Tool Caption
      • SMTP (Outgoing Email) Settings
      • Open Account Signup
      • Subject Based Routing
      • Email Recipient Type Flag
      • Email Routing Interface
      • Note Recipient Type Flag
      • Internal Note Routing Interface
      • Email Draft Interface
      • SCM Integration
      • Email Integration Feature
      • Daily Tips
      • Email Spell Checker
      • IRC Notifications
      • Allow Un-Assigned Issues?
      • Options for Notifications
      • Email Reminder System Status Information
      • Email Error Logging System
    • Manage Link Filters
    • Become Super-Administrator
    • Creating and Managing Projects
  • Email Routing Interface
    • Setting up email routing with Sendmail
    • Setting up email routing with qmail
    • Setting up email routing with postfix
    • Setting up email routing with exim
    • Setting up email routing with 1 email account for multiple projects
  • Reporting System
  • RSS feeds
  • Configuration
    • Setting up fulltext searching
    • Extending and Integrating Eventum
    • Adding a cron entry
  • Miscellaneous
    • Using the IRC bot
    • Deleting Issues
    • Fulltext Search
• Development Related
  • Changelog
  • Roadmap
  • Localization
  • Workflow API
    • Documentation
    • Examples
  • Custom Fields
    • Custom Field API
    • Dynamic Custom Field Example
  • Pending Contributions (not yet merged into Eventum)
  • How to Contribute to the Project
  • Article on setting up LDAP Authentication in Eventum (http://www.bieberlabs.com/wordpress/archives/2007/10/20/ldap-enabling-the-eventum-defect-tracking-system/)
• Debugging Problems
  • Displaying PHP errors
• Presentations
  • Houston PHP / MySQL Meetup (June 3 2005) (http://eventum.mysql.org/meetup_presentation.ppt) - Eventum presentation

Asking Questions

To ask questions or get more information please join/mail our mailing list: http://lists.mysql.org/#eventum